Frequently Asked Questions
Everything you need to know about bringing House of Koyomi into your home.
What materials are used in House of Koyomi products?
We prioritize sustainability and craftsmanship, using premium materials such as organic linens, sustainably sourced hardwoods, and artisanal ceramics to ensure longevity and timeless style.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items or handcrafted decor, delivery may take 2-3 weeks depending on your location and the specific artisan's lead time.
What is your return policy?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery in their original condition and packaging for a full refund.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your home goods ethically produced?
Yes, we partner exclusively with workshops and artisans who adhere to fair labor practices and ethical manufacturing standards to ensure a positive impact on both people and the planet.